Stories & insights

Read up on vital trends and industry best practices for travel insurance and event protection. We cover topics related to increasing your ancillary revenue, how insurance can meet consumers’ evolving needs, enhancing the customer experience with innovative strategies, and more.

Protecting Your Customers When Disaster Strikes

As four major hurricanes devastated coastal areas, we responded to 435,000 calls and thousands of claims. Their personal stories are inspiring.
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Protecting Youth Sports Camps and Winter Sports

Launched with Liftopia and My Online Camp, our latest product innovations focus on youth sports camps, game series tickets and winter sports.
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Rescued Abroad: Behind the Scenes in an Air Ambulance

Handling 500 medical evacuations a year, our global assistance team recently took a behind-the-scenes tour of an air ambulance.
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Skift Report Uncovers the Myths & Realities of Travel Risk

In an era of increased travel disruptions, Skift analyzes how travel providers can utilize insurance and tech to keep customers happy and traveling.
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SmartBenefits Offers Faster Payments, Easier Claims, More Value

For millions of American travelers affected by travel disruptions every year, navigating delays in travel and baggage is going to get a little easier.
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Surviving a Life-Threatening Medical Emergency Abroad

Two travelers talk about their life-threatening medical emergencies in foreign places, and what it meant to have Allianz Partners on their side.
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Top 5 Reasons Travelers Buy Travel Insurance

Our latest customer survey reveals which protection benefits are most important to travelers and why they wouldn’t book a trip without insurance.
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TravelSmart™ App Redesigned: New Global Safety Features

Our user-friendly redesign lets travelers easily view real-time trip details, file claims and quickly locate emergency services and assistance globally.
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Travelers’ 4 Biggest Anxieties That Can Hurt Your Bookings

Addressing high rates of shopping cart abandonment in travel, we uncover four major anxieties that could prevent customers from booking their trip.
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29 releases in total

Terms, conditions and exclusions apply.
Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence.  Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company.  AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.